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Bookshop Ireland

Booksteps

Welcome Guest !

General Infomation and Frequently Asked Questions  

What products and books that are sold by Book STEPs?

We sell books relating to the Environment, Sustainability, Renewable Energy, Self-sufficiency, Growing and Gardening, Environmental Education, Green Building, Irish interest, Crafts and Cooking. We also stock products such as solar powered chargers, torches and radios, wind-up torches and educational demo kits.  We occasionally have DVDs in stock, such as the RTE series 'Hands'.

 

Can Book STEPs source books that are not listed on the catalogue?

Yes we can and we do our best to source any book for customers, even if they are not listed on the online catalogue.  If we are unable to source the book(s), we will be able to let you know if it is currently unavailable, out of print or in re-print.

 

Online Ordering

We have secure online electronic trading. To place an order simply press the [Add To Cart] button beside the book(s) you are interested in. When you are satisfied with your order click on the [Proceed to Checkout] button. We will receive your order by email and will begin processing it as soon as we receive it.

 

Ordering by Post

We are happy to recieve orders by post.  If you wish to order by post, please contact us and we will send you an order form, alternatively, please click here to download a form.

Complete the form and return it with a cheque/money order for the appropriate amount to Book STEPs, 3 The Moorings, Kilmacsimon Quay, Bandon, Co Cork.  

 

Ordering By Phone

If there is no-one here to personally take your call our answer phone will be on. Please remember to have your details ready – name, address, your order and a day-time phone number in case of problems. If you have a mail order query and no-one is here, please leave your phone number and query and we’ll call you back as soon as we can.

 

Methods of Payment

Book STEPs uses PayPal to receive payments from customers. However, if you do not have a PayPal account, it is possible to indicate this when ordering, and forward a cheque/money order to Book STEPs.  Please note that we will not deduct money from your PayPal account or cash any cheques until we have shipped your order.  Likewise, we will not ship an order until we have received payment.

Please make cheques and postal orders payable to Book STEPs. 

 

Dispatch

We aim to dispatch your order within 1 to 3 working days of receipt of the order, but please allow up to 28 days. If you haven’t received your order or advice on its status within that time do let us know. If your order is required by a particular date please indicate this clearly on the order and we’ll do our best (some of our titles are hard to find or imported and others go in and out of print, so please be patient!).

 

Delivery

Larger packets will require someone to receive them, so if you are normally out during the day, please supply us with an appropriate delivery address.

 

Price changes & availability

Regrettably, price fluctuations and unavailability of some items do occasionally occur, which are beyond our control. Please bear with us if this happens and if we do have to ask you for some money (or even send you some back!).

 

Gift Tokens

Book STEPs Gift Tokens can be purchased for any value from upward of €5. We can mail the Token directly to you, or to family and friends anywhere on your behalf, postage free. If you'd like we can include a personal greeting and our catalogue.

No change can be given for Tokens and they are not exchangeable for cash. There is no time limit for the exchange of a Book Token so it can be used it at the recipient's convenience.

 

Ordering by Phone

If there is no-one here to personally take your call please leave a message and we will return your call as soon as we recieve it. Please leave your contact details.  If you do not leave a message, we will be unable to return your call.

 

Guarantee

If you are not satisfied with any purchase contact us and then return the item to us in saleable condition within a month we will replace it free of charge or issue a refund. Claims for damaged goods must be made within 5 working days of receipt.

 

Confidentiality

We operate a confidentiality policy and will not give out our customers’ contact details to other organisations.

 

Reduce, Reuse, Recycle!

We aim to reuse as much as possible of the packaging material that we receive. By utilising it in our outgoing parcels, we hope to reduce both the volume of waste generated and the use of new resources.

 

 

Does Book STEPs ship internationally?

Yes, we are happy to ship anywhere, however, the postage costs quoted on an order are specifically for delivery within Ireland. For an exact quotation, please Contact Us by email (info@booksteps.ie) or phone +353 87 8180 315 

 

How long after I have placed my order will it be shipped?

If the book is in stock, it will be sent out within 24 hours. However, if it is necessary for us to order the book from our suppliers, it will then depend on the availability of the book. As soon as we get this information, we communicate it to our customer so they know when to expect it.

 

Can I return a book if it is not as I thought?

Yes, you can return books within 1 week if for some reason you are not happy with it, however, the book must be in perfect condition.

 

Does Book STEPs source secondhand or hard to find books?

Yes, Book STEPs offers a search facility for books which are not listed on the webstie. Please Contact Us by email (info@booksteps.ie) or phone +353 87 8180 315 to place the order.

 

What products and books that are sold by Book STEPs?

We sell books relating to the Environment, Sustainability, Renewable Energy, Self-sufficiency, Growing and Gardening, Environmental Education, Green Building, Irish interest, Crafts and Cooking. We also stock products such as solar powered chargers, torches and radios, wind-up torches and educational demo kits. We occasionaly have DVDs in stock, such as the RTE series 'Hands'.

 

Can Book STEPs source books that are not listed on the catalogue?

Yes we can and we do our best to source any book for customers, even if they are not listed on the online catalogue. If we are unable to source the book(s), we will be able to let you know if it is currently unavailable, out of print or in re-print.

 

Out of print books

We can sometimes source books which are currently out of print, but please note that they are often rare and carry a higher price tag.

 

Online Ordering

We have secure online electronic trading. To place an order simply press the [Add To Cart] button beside the book(s) you are interested in. When you are satisfied with your order click on the [Proceed to Checkout] button. We will receive your order by email and will begin processing it as soon as we receive it.

 

Ordering by Post

We are happy to recieve orders by post. If you wish to order by post, please contact us and we will send you an order form from. Complete the form and return it with a cheque/money order for the appropriate amount to Book STEPs, 4 Bruach na Laoi, Union Quay, Cork.

 

Ordering By Phone

If there is no-one here to personally take your call our answer phone will be on. Please remember to have your details ready – name, address, your order and a day-time phone number in case of problems. If you have a mail order query and no-one is here, please leave your phone number and query and we’ll call you back as soon as we can.

 

Methods of Payment

Book STEPs new wesite uses PayPal to receive payments from customers. However, if you do not have a PayPal account, it is possible to indicate this when ordering, and forward a cheque/money order to Book STEPs. Please note that we will not deduct money from your PayPal account or cash any cheques until we have shipped your order. Likewise, we will not ship an order until we have received payment. Please make cheques and postal orders payable to Book STEPs.

 

Dispatch

We aim to dispatch your order within 1 to 3 working days of receipt but please allow up to 28 days. If you haven’t received your order or advice on its status within that time do let us know. If your order is required by a particular date please indicate this clearly on the order and we’ll do our best (some of our titles are hard to find or imported and others go in and out of print, so please be patient!).

 

Delivery

Heavy parcels will require a signature, so if you are normally out during the day, please supply us with a delivery address where there will be a signatory.

 

Price changes & availability

Regrettably, price fluctuations and unavailability of some items do occasionally occur, which are beyond our control. Please bear with us if this happens and if we do have to ask you for some money (or even send you some back!).

 

Gift Tokens

Book STEPs Gift Tokens can be purchased for any value from upward of €5. We can mail the Token directly to you, or to family and friends anywhere in Ireland on your behalf, postage free. If you'd like we can include a personal greeting and our catalogue. No change can be given for Tokens and they are not exchangeable for cash. There is no time limit for the exchange of a Book Token so it can be used it at the recipient's convenience.

 

Ordering By Phone

If there is no-one here to personally take your call our answer phone will be on. Please remember to have your details ready – name, address, card number and expiry date, your order and a day-time phone number in case of problems. If you have a mail order query and no-one is here, please leave your phone number and query and we’ll call you back as soon as we can.s soon as we can.

 

Book Searches

Looking for a particular book but don't know where to start? We can source your book for you with no obligation to buy. Find out how on our Book Search page.

 

Guarantee

If you are not satisfied with any purchase contact us and then return the item to us in saleable condition within a month we will replace it free of charge or issue a refund. Claims for damaged goods must be made within 5 working days of receipt. We operate a confidentiality policy and will not give out our customers’ contact details to other organisations.

 

Reduce, Reuse, Recycle!

We aim to reuse as much as possible of the packaging material that we receive. By utilising it in our outgoing parcels, we hope to reduce both the volume of waste generated and the use of new resources.

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